HP Neverstop Laser Printers are the world's first toner tank, rapid-reload printers designed to help customers and the environments. Previously, replacing toner meant disposing cartridges and introducing plastic and metal waste into the environment. Along with the innovative Toner Reload Kit, customers can now refill the Neverstop Laser Printer toner tanks.
The CTSS (Continuous Toner Supply System) portfolio addressed several interconnected challenges: creating a user-friendly visual language that was both intuitive and cohesive with its environment, reimagined the toner refill process to be effortless and mess-free to shift consumer perceptions and counter traditional refill practices in emerging markets, incorporating more recycled materials and reducing plastic usage to boost sustainability, and optimizing processes to lower the overall cost of ownership.
video credit : HP.inc
All interaction points are conceptualized and tested across multiple regions, including both developed and emerging markets, to validate and refine them. This process ensures adherence to quality standards, minimizing service calls and returns. The image on the left shows the toner reload kit inserted into the printer with the fuel gauge and indicator light; the center image depicts the toner tank, which needs replacement after 50,000 prints; and the image on the right shows the Gen 1 toner reload kit.
Concepts for reducing the Toner Reload Kit packaging size were explored to lower shipping costs, and additional testing was conducted to ensure that the extra step is seamlessly integrated into the existing user experience.
Concepts for reducing plastic usage were explored to lower material consumption and reduce shipping costs.
Customization concepts were explored for the developed market.
